Document all requirements needed to fulfill the customer's business needs. Responsible for the development of all OST, and Applications and Digital Solutions documentation requirements surrounding new projects. Provide Business Analysis support to assess, validate and document the business needs for key stakeholders. Provide support for various types of projects at any st

Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin